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  /  FAQs

Frequently Asked Questions

Why do you charge a one-hour minimum? add remove

By having a one-hour minimum, we can send a tech specialist to your home or office without charging for travel time. We provide a level of service unmatched by any competitor, and all work is backed by our Promise and Guarantee.

What happens if it takes longer than an hour? add remove

Most repairs can be solved in the first hour. However, if the technician expects that it will take longer, he or she will usually know within the first 15 minutes. The technician will give you options, and you can decide how you want to proceed.

What if my computer is broken and it can’t be fixed? add remove

Sometimes, if there is serious damage to your computer, it is a better investment to buy a new one than to pay for a repair. If we find that’s the case, you can utilize the technician’s time to back up your data and then have the technician come back to transfer it to a new computer and help you set it up instead.

Why is there a charge for same-day service? add remove

The same-day service charge lets us be on call seven days a week, including holidays, and allows us to keep extra technicians on standby for your emergencies. If you don’t need us today, we can usually come by the next business day at no extra charge to you.

What happens if the repair takes less than an hour? add remove

Since most repairs are completed in under an hour, we encourage our customers to make the most of any extra time. Please see the checklist above for ideas about the kind of services your technician can perform with any extra time.

What happens if I am not happy with the service? add remove

Customer satisfaction is our priority, and we are constantly monitoring each technician’s performance. We promise to delight all our customers, so if you are ever not 100% satisfied, please get in touch with us!

How to organize your site? add remove

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Our mission is your success? add remove

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computer repair Madison WI

iTechFixes, located in beautiful Madison Wisconsin, offer computer support for residential and business clients.

Contact us 608 728 7575